Responsible Gaming

Gambling always involves the risk of losing money. No bet, game or system can guarantee a win, and you should never stake more than you can afford to lose.

Responsible gaming means:

• Treating gambling as leisure, not a source of income.
• Keeping your spending and playing time under strict control.
• Protecting your finances, mental health and relationships.

On Midnight Wins you can use tools that support safe play:

• Deposit limits: Set daily, weekly or monthly limits so you stay within a planned budget.
• Loss limits: Cap the amount you are prepared to lose over a set period.
• Session limits: Control how long you play in one visit.
• Reality checks: Receive regular on-screen reminders of how long you have been playing and how much you have staked.
• Time-out (short breaks): Pause your account for a short period if you need a break from betting.
• Self-exclusion: Block access to your account for a longer period if you feel at risk.

These tools can help you manage gambling responsibly, maintain healthy limits and keep your play safe for your financial and emotional wellbeing.

Gambling addiction can develop gradually and may be difficult to notice at first. Paying attention to early warning signs helps protect you and those close to you.

Key indicators that someone may have a gambling problem include:

• Thinking about betting or gambling most of the time.
• Needing to stake larger amounts to feel the same level of excitement.
• Chasing losses and trying to win back money that has been lost.
• Spending more money or time on gambling than planned.
• Hiding gambling activity, lying about losses or becoming secretive about finances.
• Borrowing money, selling possessions or using funds meant for bills or essentials to gamble.
• Feeling restless, irritable or low when trying to cut down or stop.
• Neglecting work, studies, family or social life because of gambling.
• Gambling to escape stress, loneliness, anxiety or depression.
• Repeated unsuccessful attempts to stop, reduce or control betting.

Gambling addiction is a serious condition that can harm your financial security, mental health and relationships. It needs careful attention and, in many cases, professional help and structured support.

Addressing problem gambling early can limit harm and support your recovery. Taking practical steps to regain control is important for your safety and wellbeing.

Useful steps and tips to help manage or prevent addiction include:

• Set strict limits: Decide in advance how much money and time you can afford to lose, and stick to those limits.
• Use account tools: Apply deposit, loss, wagering and session limits in your Midnight Wins account to support the boundaries you set.
• Separate money for gambling: Keep a dedicated entertainment budget and never use rent, bills or borrowed money for gambling.
• Avoid gambling when stressed: Do not gamble if you feel upset, anxious, under the influence of alcohol or other substances.
• Track your play: Regularly review your transaction history and time spent playing so you stay aware of your behaviour.
• Schedule other activities: Plan hobbies, exercise and social time that do not involve gambling, to keep balance in your life.
• Take breaks: Use time-out or self-exclusion if you feel loss of control, or if gambling no longer feels enjoyable.
• Be honest: Talk to someone you trust about your gambling and ask for their support in keeping to your limits.
• Seek professional help: Contact specialist gambling support services for confidential advice, counselling and structured treatment.
• Respect your decisions: If you choose self-exclusion or long-term limits, keep them in place and do not attempt to bypass them.

These measures can support safer gambling, help you regain control of your betting behaviour and protect you from further harm.

You are not alone if gambling has started to feel out of control. Confidential support services in the United Kingdom can provide practical help, treatment and guidance.

Main external organisations and tools offering help include:

• GamCare: Free information, live chat, phone and counselling for anyone affected by problem gambling.
• National Gambling Helpline (run by GamCare): 24/7 freephone support on 0808 8020 133.
• GambleAware: Independent charity offering information, self-help tools and links to treatment.
• NHS Gambling Services: Specialist NHS treatment for gambling addiction in England, Scotland and Wales.
• Gamblers Anonymous UK: Peer support groups using a 12-step approach for people who want to stop gambling.
• GAMSTOP: Free national self-exclusion scheme that blocks access to participating online gambling sites in Great Britain.
• Blocking software (such as Gamban or BetBlocker): Tools that can help limit access to gambling websites and apps on your devices.

These services offer non-judgemental support for players and for friends or family affected by gambling behaviour.

If you are worried about your gambling or about someone close to you, you can contact Midnight Wins customer support for guidance on tools and options. Our support team can help you apply limits, time-outs or self-exclusion and provide information on external support.

You can reach customer support in the United Kingdom using:

• Live chat: Accessible through the support section of your account for real-time assistance.
• Email: Contact the support team using the dedicated support email address stated on the contact page.
• Help centre: Visit the online help section for information on responsible gaming tools, account controls and frequently asked questions.

Support staff are trained to respond sensitively, provide information about control tools and signpost you to specialist gambling help services where appropriate.